Purchase GroupCamp and other services through Reseller Partners
The Owner of an account may purchase GroupCamp services through an authorized GroupCamp partner. Please read our terms of service for more information.
In that particular scenario the following changes will occur:
- Your support requests sent from your account will be sent to your partner.
- Your payment and invoicing in specific currencies for your account will be processed by your partner.
- Your Plan subscriptions, upgrades and downgrades are handled by your partner.
Please contact GroupCamp if you would like to talk to a GroupCamp partner.
As the Owner of an account, you can decide to stop purchasing GroupCamp through a partner at any time and manage your account on your own.
The procedure to purchase GroupCamp directly is described below.
Set up the link between your account and a GroupCamp Partner
Once you have reached an agreement with a GroupCamp partner, you need to connect your account to the account of the GroupCamp partner. Go to admin panel > Manage my account-subscriptions and on the right hand side click on the link Use the services of a GroupCamp partner.
In the following screenshot enter the partner code provided by your partner
Once you have read the terms of service click on the checkbox, then Ok. Your request will be automatically sent to the partner.
Once the partner agrees to manage your account, you will be notified by email.
The Manage my account-subscriptions application will then display:
The Partner will invoice you directly. The services billed by your partner are governed by the agreement between you and the partner.
Cancel the relationship with a Partner account
The Owner of an account may decide at any time to purchase GroupCamp directly without going through a partner. Please note that GroupCamp does not intervene in the agreement between a client and a partner.
To cancel the relationship with a GroupCamp partner, in the Manage my account-subscription app, click on the link Use the services of a GroupCamp partner.
Once you cancel the relationship, the cancellation will become effective immediately. You can then select your method of payment and manage your subscription directly with GroupCamp.